Shipping Policy

Contact Lenses

If your contact lens prescription falls into the most common parameters, we are able to process your order the day we receive it and ship it either that day or the following day.

Orders received between 4:00 pm (MST) on Friday and 12:00 pm (MST) Sunday will be processed Monday and shipped as soon as possible (pending availability of the contact lenses ordered). Processing generally takes 2 business days.

Please keep in mind that if you order a less common prescription it may take slightly longer to process, such as lenses for customers with astigmatism or multi-focal lenses. These lenses often have to be special-ordered and can take up to an additional 5 business days to process.


Please note: We are unable to send shipments to PO Box, Rural Route or General Delivery addresses with our providers. We do apologize for any inconvenience.


Contact lens products ordered will not incur a sales tax. Solution, eye drops, and macular degeneration products ordered will incur a sales tax.

Order Tracking

An email will be sent when your order has been shipped. To track your order, you can log into your account or call our Customer Care at 1-403-974-3937.