Common Questions (FAQ)

Contact Lenses

  • How do I read my contact lens prescription?
  • How do I order if I’ve never worn contacts before?
  • Can I order contact lenses with my eyeglass prescription?
  • Is prescription verification necessary?
  • Contact Lens Safety
  • Advantages of Daily Disposable Contact Lenses
  • Do you offer local pick up?
  • Ordering Process

    Shipping Information

    Policies

     


     

    Contact Lenses

    How do I read my contact lens prescription?

    Reading contact lens prescription

    How do I order if I’ve never worn contacts before?

    Before you can order your contact lenses, you will need to obtain a contact lens fitting through your eye care practitioner or from a certified contact lens fitter. By doing this, you will establish the brand of lens and prescription that is safe for you to wear. Once you have all this information, you can go ahead with placing your order online or call us at 1-403-974-3937.

    Can I order contact lenses with my eyeglass prescription?

    Contact lens and eyeglass prescriptions are two different prescriptions. To order contact lenses, you must have a valid contact lens prescription through either a certified contact lens fitter or eye care practitioner.

    Is prescription verification necessary?

    Eye glasses prescription is not a valid contact lens prescription unless you have been fitted by your eye care practitioner or a certified contact lens fitter. Prescription verIfication is necessary to make sure that you receive the proper product.

    Contact Lens Safety

    Contact lenses are medical devices that are fitted specifically to a patient’s parameters. Eye care practitioners warn contact lens wearers to not share or dispense their contact lenses. When shared or handled improperly, harmful bacteria’s can be transmitted which can lead to eye infections or other serious eye concerns.

    Advantages of Daily Disposable Contact Lenses

    Daily disposable contact lenses are advantageous compared to other contact lenses because you discard it every night and replace with a new pair every morning. That eliminates the cleaning process. Dailies are also healthy because there is no accumulation of lens deposits that increase from day-to-day wear. With disposals every night, you potentially lower the risk of contact lens related eye problems.

    Not to mention, daily disposables are a great option for athletes and swimmers. It enhances their vision and eliminates the risk of injuries from eye glasses.

    Do you offer local pick up?

    We do offer local pickups at 3 of our locations. Please click on Contact Us for more information about our offices.

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    Ordering Process

    Ordering Online

    Find Your Contact Lenses

    1. Choose your contact lenses by clicking on the Contact Lenses tab found at the top of the homepage. If you know the exact lens you want, enter it in the search box found at the top right-hand side of the homepage.
    2. You can also refine your search by wear cycle on the left side of the homepage.
    3. Once you have chosen your contact lenses, you will be asked to enter your prescription (Rx) information.
    4. Click "Add to Cart" once you are happy with your selections.
    5. Once you have completed your order you will see a confirmation page with an order number. This means that your order has been received and is on its way. You will also receive an email copy of this confirmation.

    Ordering By Phone

    To order by phone, please call Customer Care at 1-403-974-3937.

    Refilling Your Order

     Login to your account, click on "Order History", locate the order you wish to refill and click "Re-Order".

    Returning Your Order

    Call our Customer Care for instructions to return or exchange your contact lenses at 1-403-974-3937 or send an email to admin@drbishop.com.

    Special and Custom Order

    Are you having troubles finding the type of contact lenses you were prescribed?

    It could be a special order lens, and in that case, we can order it in for you. We offer a wide variety of custom lenses.

    Please be advised that pricing and availability vary depending on your particular prescription. We will contact you to inform you of the pricing and availability. Made-to-order lenses can take up to 2-3 weeks before shipping.

    Payments

    We accept the following forms of payment: Visa and Mastercard.

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    Shipping Information

    Contact Lenses

    If your contact lens prescription falls into the most common parameters, we are able to process your order the day we receive it and ship it either that day or the following day.

    Orders received between 4:00 pm (MST) on Friday and 12:00 pm (MST) Sunday will be processed Monday and shipped as soon as possible (pending availability of the contact lenses ordered). Processing generally takes 2 business days.

    Please keep in mind that if you order a less common prescription it may take slightly longer to process, such as lenses for customers with astigmatism or multi-focal lenses. These lenses often have to be special-ordered and can take up to an additional 5 business days to process.

    Shipping

    Please note: We are unable to send shipments to PO Box, Rural Route or General Delivery addresses with our providers. We do apologize for any inconvenience.

    Taxes

    Contact lens products ordered will not incur a sales tax. Solution, eye drops, and macular degeneration products ordered will incur a sales tax.

    Order Tracking

    An email will be sent when your order has been shipped. To track your order, you can log into your account or call our Customer Care at 1-403-974-3937.

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    Policies

    Warranty

    We will replace any defective contact lenses to you at no charge.

    Privacy Policy

    Please read our Privacy Policy

    Return Policy

    We offer a 100% satisfaction guarantee on all orders. If your prescription changes, you can return the unused, unopened boxes, as long as they are sealed in their original packaging and it is 6 months prior to the expiry date on the box. Once we verify your new prescription, your lenses will be replaced and sent to you.

    Terms & Conditions

    Please read our Terms & Condtions

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    Contact Us

    Hours of Operation for In-office Pick Up

    (Mountain Standard Time)

    Monday to Thursday: 10:00 AM -- 9:00 PM

    Friday: 9:00 AM -- 9:00 PM

    Saturday: 9:30 AM -- 5:30 PM

    Sunday: 11:00 AM -- 4:00 PM

    Contact Information

    (Mountain Standard Time)

    Monday to Friday: 8:00 AM -- 5:00 PM

    For inquries over the weekend: please send us an email and we will get back to you on the following business day.

    Southcentre Mall
    83-100 Anderson Rd SE
    Calgary, AB
    T2J 3V1
    Tel: 403.974.3937    Fax: 403.509.4859

    Marlborough Mall
    1458-3800 Memorial Drive NE
    Calgary, AB
    T2A 2K2
    Tel: 403.974.3937    Fax: 403.509.4866

    Northland Village Mall
    165-5111 Northland Drive NW
    Calgary, AB
    T2L 2J8
    Tel: 403.974.3937    Fax: 403.509.4854

    Email: admin@drbishop.com

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